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Terms & Condition

Website Terms of Use We are pleased to host you on the online store of Bio Mineral, the leading online store in Israel, available at This agreement between you, the viewer, and/or the user in any other way on the site or the information found therein (hereinafter: "the User"), and the website belonging to Bio Mineral Ltd. Reg. No. 516174653, located at 42 Kedem Street, Netanya (hereinafter: "the Company"), constitutes a binding agreement for all intents and purposes. Please read it carefully. Each user of the site may contact the website management at any time through the "Contact Us" tab on the website for clarifications regarding the terms of use and the conditions of use of the site.

Terms of Use The terms of use of the website herein define, among other things, the manner of using the website and also regulate the ordering of products through the website. Read them carefully, as they constitute a binding agreement between you and the Company. The terms are formulated in the masculine gender for convenience purposes only and include the feminine and vice versa. Your use of the website constitutes agreement to these terms of use and to any other terms appearing or to appear on the site at the time of your use. If you do not agree to any of the terms of the agreement and/or the additional terms on the site, you are requested to refrain from making any use of the site whatsoever, including registration on the site, joining the customer club, and/or purchasing products through the website. In any case of conflicting instructions, the instructions of this agreement shall prevail. The term "action" in this agreement means any action taken for the purpose of purchasing a product and/or other offered service on the site. If you are a minor (under 18 years of age) or require approval from a third party to perform any legal action, you declare and confirm that you have obtained the consent of your parents, guardians, and/or any third party as mentioned above to perform any action and use the site. To perform actions on the site, every user must have an email address and a credit card that can be processed by one of the credit card companies operating in Israel as of the date of the action. Performing an action on the site, including providing credit card details, verifications, and other actions, can also be done by phone. The phone number and operating hours can be found under "Contact Us" on the site. These terms of use may change from time to time, and the Company reserves the right to update, modify, or cancel them at its sole discretion. Please make sure to stay updated on the instructions of the agreement. Any reference to the Company in this agreement also includes its representatives.


Purchase Process

To make a purchase on the website, you must proceed to "Secure Purchase." Ordering products through the website does not require registration on the site using the registration form. Registration is optional for the customer. A user who has registered on the site and forgotten their password can contact the company via email or phone number listed under "Contact Us" on the website, and the company will send them a new password. Product purchases can also be made by telephone order by clicking the "Telephone Order" button on the website. We commit to getting back to you within two business days to complete the telephone purchase. Upon completing the purchase process, you will receive an initial email confirmation of receipt of your order details (purchase confirmation). The purchase confirmation serves as proof that your order details have been recorded in the system. In the event that the product ordered by you is out of stock after you have been given a purchase confirmation, you will be refunded. In order for us to provide you with the products you have ordered, your order must be accepted and recorded by us correctly and orderly, including all the necessary details for shipping the products and charging you. If you do not receive a purchase confirmation within two days of placing your order, it is assumed that there was a malfunction, and therefore, we recommend that you contact us using one of the contact details listed under "Contact Us" on the website. In the event of a disruption and/or error in the description of the product and/or service, in their image, description, price, or any other detail, the company reserves the right to cancel your purchase, and you will not be liable for any payment for the canceled order. In the event of a return of a product due to incorrect details provided by you, the company may charge you for any payment incurred as a result, including shipping and handling fees. You must ensure that accurate and up-to-date information is provided. The input of accurate information is solely your responsibility. The company reserves the right to change the prices of the products and the handling and shipping fees from time to time. In the event that the product is not received by the deadline for delivery as defined in the "Shipping Methods and Costs" tab on the website, you must notify the company in writing within 48 hours from the last delivery date to the email address listed on the website under "Contact Us."

Data Security

The company takes all reasonable precautions to maintain the confidentiality of customer information and privacy and implements advanced systems and procedures for securing the information of customers and all users of the website, including the use of SSL protocol for data encryption and other measures. All data entered by users into the website's computer system is not stored on the website but is transferred to a third party, a credit card processing company that complies with the PCI standard of credit card companies.

In cases beyond the company's control and/or arising from force majeure, the company shall not be liable for any damages of any kind, direct or indirect, caused to the customer and/or any party on its behalf, if this information is lost or accessed by an unauthorized party. The company undertakes not to use customer details registered on the website except for the purpose for which they were provided. The company undertakes not to disclose customer details to a third party (except credit card companies) without their consent.

Delivery and Shipments

The instructions of this policy regarding "Delivery and Shipments" are in addition to the instructions appearing on the website under the "Shipping Methods and Costs" tab. Shipping fees will be paid with the product payment according to the shipping costs listed on the website under the "Shipping Methods and Costs" tab. The company is committed to making every effort to deliver the goods within the specified delivery time to the desired destination detailed on the website. In cases where the company fails to deliver the product by the delivery deadline, a new delivery date will be coordinated with you in advance.

Delivery times for products are business days (Sunday to Thursday, excluding Fridays, Saturdays, eve of holidays, holidays, intermediate days of holidays).

Upon delivery of the product, the company reserves the right to request the presence of the credit card holder at the time of product delivery and/or presentation of the credit card holder's ID and/or the signature of the credit card holder on the delivery receipt.

The company shall not be liable for any delay in the performance of product delivery in any case not under its control, including the following:

A. Force majeure, including but not limited to war, epidemic, hostilities, emergency situations, and natural disasters. B. Delays with service or merchandise suppliers required for product delivery and/or transportation.

C. Any reason related to the execution of shipments.

Cancellation of Purchase/Exchange of Products/Faulty Products

The instructions of this policy regarding: "Cancellation of Purchase/Exchange of Products/Faulty Products" are in addition to the instructions appearing on the website under the "Returns, Exchanges, and Purchase Cancellations" tab.

Cancellation of Purchase:

An order can be canceled from the moment the order is placed (instant cancellation) until 14 business days from the receipt of the shipment with the purchase invoice. All subject to the provisions of the Consumer Protection Law 5741-1981 (hereinafter: the "Consumer Protection Law") and our regulations.

Cancellation of an order will be made through the "My Account" tab by filling out the exchange/return form on the website and indicating the reason for the return. Cancellation of an order will be permitted according to the following instructions and according to the law:

A. Cancellation before shipment - cancellation of an order before it is sent by the company. Upon cancellation of the order, the funds paid for it will be refunded to the purchaser.

B. Cancellation after shipment - cancellation of an order after the product has already been shipped, subject to the purchaser's return of the purchase by registered mail only to the address of the company specified in this policy below, the product is sealed in its original packaging, has not been used, the company's receipt with the SKU and price is attached, the product is undamaged, and/or there is no defect and/or use has not been made. A returned product that does not meet the above requirements will not entitle the purchaser to a monetary refund and/or any other credit. In any cancellation, the purchaser will bear the cost of shipping. The purchaser will be entitled to a refund only upon receipt of the goods at the company's warehouses.

The refund will always be made under the same conditions in which the transaction was charged, and not to the payment method from which the transaction was made.

Refunds from credit card companies and PayPal - the refund will be transferred to the credit card used for the purchase. 5% of the transaction value is non-refundable. The refund will be transferred to the



The website and its content, including the website design, drawings, designs, illustrations, music, photographs, images, maps, video clips, audio clips, text, graphics, and the like (hereinafter the "Information") are protected by copyright laws of the State of Israel, international art, and the copyright laws of other countries. Users are prohibited from making changes, copying, publishing, distributing, broadcasting, displaying, performing, duplicating, licensing, creating derivative works, or selling any part of the information contained on the website without the prior written consent of the company.

All intellectual property rights, including copyrights, designs, photographs, trade secrets, and commercial methods, are the property of the company only. These rights apply, among other things, to the data on the website, including the product list.

Any commercial use of the data published on the website without the prior written consent of the company is prohibited.

Company's Liability:

The company, the website management, or anyone acting on their behalf shall not be liable for any direct, indirect, consequential, or special damages caused to the user and/or any third party as a result of using or purchasing through the website, not in accordance with this agreement – in which case the cause of action shall be the loss of income and/or prevention of profit resulting from any reason, in which case the company reserves the right to cancel the specific order.

If there is a typographical error in the product description, it shall not obligate the company, the website management, or anyone acting on their behalf.

The product images on the website are for illustration purposes only, and there may be differences between the images displayed on the website, some or all of them, and the products actually sold.

In any case, the company shall not be liable for any damage exceeding the value of the purchased product, as well as for any indirect damage or consequential damage.

The company is not obligated to keep in stock all the models whose images appear on the website. In addition, the company and/or the website management and/or anyone acting on their behalf make every effort to ensure that the information displayed on the website is the most complete and accurate information possible. However, it is clarified that inaccuracies or errors may occur, and the company and/or the website management and/or anyone acting on their behalf shall not be liable for any consequences or liabilities arising from them.

The company and/or the website management and/or anyone acting on their behalf shall not be liable for any unauthorized use, misuse, improper use, or fraudulent use made by a third party on the credit card you used to perform an action on the website.

The company shall not be liable for any direct, indirect, consequential, or incidental damage due to access to the website and its use or due to any prevention of access or use of the website, for any reason whatsoever (including contractual and/or tortious reasons). The use of the website is at the sole responsibility of the user, and it is clarified that the company is not responsible for any information uploaded by external users.

The company is not responsible for any damage, including due to "viruses" and/or software malfunctions of any kind, to the user's computer equipment or any other property of the user, caused by accessing, browsing, or using the website, including downloading information from the website.

Service Provided on the Site:

The service on the site is provided as is ("AS IS").

The entire website, including all the information contained therein and the software underlying it, is offered to the public as is. While the company intended for the information to be accurate and precise, it is possible that the information is incomplete and may contain technical errors or other errors. The company is not responsible for inaccuracies or errors in the information. It is clarified that the information contained on the website is for general and informational purposes only and does not constitute a recommendation, opinion, or offer to purchase any product or provide any service. Therefore, the user is aware and agrees that any reliance on statements, opinions, advice, or any other information presented on the website is done at the user's own discretion and sole responsibility. In the event of an error in the price of a product or service, this error shall not obligate the company, and in any case, the price at the company's stores shall be determinative. Some of the information may originate from third parties, and the company bears no responsibility for such information, nor does it guarantee the accuracy of such information. The sole responsibility shall lie with the third parties or the user himself. Any image or presentation of a product included on the website is for illustrative purposes only unless explicitly stated otherwise.

The company takes care to take reasonable precautions to secure the website and makes every effort to operate it for the satisfaction of its customers. However, the company does not undertake that the service on the website will not be interrupted, will be provided as ordered without interruptions, will be maintained safely and without errors, and/or will be immune from unauthorized access to the website's computers, damages, disruptions, including hardware, software, or communication lines to the website – at the suppliers' premises and/or anyone acting on their behalf.


The website may contain links to internet sites that are not operated and/or referred to by the company. The company shall not be liable for linked internet sites, and no link to any website should be construed as a recommendation for that website. The links are intended solely for the convenience and information of the users. The company reserves the right, in its sole discretion, to remove any link from the website and/or add additional links.

The user undertakes not to upload, transmit, distribute, or publish any information or material that includes a virus or software that may damage the company's computer systems and/or may harm, limit, or prevent others from using it, and not to make any commercial use of the information or falsify it or alter it or delete it or upload or publish any information that may be threatening, offensive, private, or discriminatory.

The user undertakes to indemnify and compensate the company for any direct or indirect damage and/or expense incurred by the company in connection with a claim and/or demand and/or damage arising from non-compliance with the terms of this agreement.

The company reserves the exclusive right to immediately terminate the user's use of the website at any time if the user violates the terms of this agreement and/or any other law and/or instruction, or if the company decides that the user has made unreasonable or inappropriate use of the website. In such cases, the company shall not be liable for any loss and/or expense and/or damage, including emotional distress caused to the user.

A user who provides personal details on the website does so at his own discretion and free will, without imposing any obligation on the company.

The company reserves the right to refuse to grant access to this website or any part of it to any user at its sole and exclusive discretion without any prior notice.

Price differences between the website and the chain stores may exist.

The company reserves the right to assign its rights under these terms of use to any third party as it deems