FAQ

Can I track the delivery of myorder?
All orders aretrackable so you can follow its journey to you. You’ll receive a confirmation email from us automatically once your order is dispatched. Simply click on your tracking link in the email to follow your order in detail until it reaches your doorstep.

Can I send an order to alternative address?
Yes, you are able to fill out any delivery address in the checkout process.I’m interested in Satara stockingmy brand.

How can I get in touch?
Please contact us at:sataracontactus@gmail.com

Problems with your order?
We want you to have the bestonline shopping experience, so if you have any problems with your order, please contact us via email:sataracontactus@gmail.com

Returns Satara lets you return unused item(s) within 14days of receipt by post. Your account will be credited after all returned items are checked by a Satara manager. If the item(s) you received are faulty for any reason, please contact us and we will credit your account depending on the circumstances.If we shipped you the wrong product, or it arrived defective or damaged, please contact us within 14 days of the item’s original date of receival, to arrange for the return of your purchase.Returns must be sent within 14 days of receival in new and unused condition.

Otherwise, we may retain theitem(s), not refund them or refund at the current/last selling price.International orders placed online can be returned to the address below.As soon as the returns are received and inspected, you will be credited and automatically refunded to the credit card used for the order. This will be done within 28 days. You will be credited for the cost of the item(s) and applicable taxes. Shipping is not refunded.

All returns should be sent to:Bio Mineral Hakadar st. 42, Netanya,Israel** Satara company is making huge efforts to deploy as many wide delivery targets in the world. If in some reasons, your shipping destination not found in the list of objectives, let us know and we try very hard to fix it