Returns & Exchanges

Cancellation of purchase / replacement of products / defective products

The provisions of these Terms and Conditions regarding: Cancellation of purchase / replacement of products / defective products are in addition to the instructions that appear on the website under the tab Replacements, Returns and Cancellations of Purchases

Cancellation of purchase

You can cancel a product order from the moment the order is placed (canceled on the spot) to 14 business days from the moment the shipment is received with a purchase invoice. And all subject to the provisions of the Consumer Protection Law 1981 (hereinafter: the "Consumer Protection Law") and regulations in our eyes

Cancellation of an order will be made through the "My Account" tab by filling out the exchange / return form on the website and stating the reason for the return. Cancellation of an order will be possible in accordance with the instructions below and in accordance with any law

A. Cancellation before delivery - Cancellation of an order before it is sent by the company. Upon cancellation of the order

Will be refunded to the client who paid for the garden

B. Cancellation after delivery - Cancellation of an order after the product has been shipped, subject to the customer returning the purchase by registered mail only to the company address specified in these regulations below, the product is closed in its original cover, not used at all, the company note with the part number and the price attached to it, the product It is without damage, and / or defect and not used at all. A product returned and does not meet the above requirements, will not entitle the customer to a refund and / or any other credit. In any cancellation the customer will bear the cost of the shipping fee. The customer will be credited only after receiving the goods In the company's warehouses

The credit will always be made under the same conditions in which the transaction was charged and the means of payment from which the transaction was made

Credits from the credit card company and PayPal - the credit will be transferred to the credit card where the order was made. 5% of the transaction value is non-refundable. The credit will be transferred to the buyer's credit card in accordance with the schedules of the credit company / PayPal

It is clarified that no refund will be given on another item used

Product replacement

Replacement of an item will be possible only up to 4 days from the date of receipt of the shipment, together with a purchase invoice subject to the observance of the provisions of section B. above

Products will not be exchanged for end-of-season items

In the case of a product exchange, its value will be equal to the value of the product at the checkout on the day of exchange and not its price on the day of purchase. Delivery of the item in case of exchange or return at the customer's expense

Defective products

If the customer does not notify the company of any defect in the product within 48 hours of receipt, this constitutes a notice that no defect has occurred and the customer and / or the customer will have no claim against the company and / or anyone on its behalf regarding the existence of any defect in the product

The Company shall be entitled to cancel a transaction or order in whole or in part in the following cases

A. A clerical error occurred whether in the product price or in the product description

B. If it is discovered that there has been a malfunction in the communication and / or a technical problem that prevented the users of the site from using the site properly

third. In case of force majeure, action, war, hostility, terrorism, epidemic, closure, emergency and / or anything else that will prevent proper sale

D. Out of stock

God. It is not possible to deliver the product

Notice of cancellation of an order will be sent to buyers by phone and / or email to the address specified on the registration page

The company and / or anyone on its behalf will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the customer and / or a third party, including financial damage due to cancellation of the order and / or return of the product according to the provisions of this chapter.

You can call us to specify the reason for the exchange / return

Name, phone, email and the item you want to return / exchange. And send the item back by registered mail only + full name and address of the sender

Return - We will contact you by phone to complete the credit process

Costs of replacing an item or size and returning - delivery on behalf of the customer

Any product that is not on sale can be replaced within 4 days of receiving the shipment

Products on sale are not interchangeable or refundable

There are no double promotions for items on sale

A product can be returned within 2 business days of receipt minus a 5% cancellation fee

A product that is returned, will be credited with the purchase amount only if it is not used, it is in its original packaging and with all the labels on it

Direct cards cannot be won, so direct card holders are only eligible for credit on the site

The refund will be sent within 14 days from the date of return of the item, exclusively to the credit card from which the order was made. It will be executed under the same terms of the original transaction

In case of refund, the shipping fee will not be refunded (if any)

It is not possible to receive a cash credit for a product / s purchased with a gift voucher

Products made to order are not interchangeable / returnable